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FAQs

Frequently Asked Questions

There are many things to consider when choosing a carpet cleaner and many questions you may have about the process. Whilst Gianni and Statewide constantly strive to make this process as simple as possible, here you should find answers to most of questions relating to our carpet cleaning, rugs, upholstery and stain removal services. If you can’t find your answer here, just get in touch and we’ll be delighted to help.

Which areas do you cover in Adelaide?

We are able to cover all of Adelaide but we mostly service the Adelaide Hills areas like Salisbury, Hallet Cove, Flagstaff Hill and Morphett Vale due to our location, but we just get in touch wherever you are to see how quickly we can be of service!

How much will my carpet cleaning cost?

This obviously depends from job to job so costs can vary, but Statewide’s Gianni has huge experience and so by getting in touch (1300 550 185) he will be able to give you an accurate estimate without a visit based on the info you give us. Our rates are very competitive and our reputation is unrivalled.

Do you do special carpet cleaning offers?

We certainly do! Please take a look here for our current carpet cleaning deals.

Do you offer a guarantee of your work?

We certainly do. Statewide guarantee 100% satisfaction to all our customers, every time. Whether it’s residential or commercial carpet cleaning; our friendly, professional team will not leave until you are happy with the job done. Why? We want you to recommend us and come back to us. Simple.

What type of carpet cleaning do you provide?

Here at Statewide we specialise in the “HOT water extraction” method because it will remove more dirt, stains and foreign matter than any other cleaning system. This is the reason why carpet manufacturers recommend this system to clean and maintain their carpet.

Is it true that carpet cleaning can help with allergies and germs?

Yes. Foreign matter including Dust Mites and their faeces which can aggravate Asthma and cause allergies will also be removed by steam cleaning your carpet. Regular cleaning will also make your surfaces more germ free and safer for you and your family.

Is the cleaning safe for my family and pets?

Statewide always abide by the health and safety protocols that exist within the cleaning industry, and all our cleaning methods are completely safe and non toxic for use around pets and children. We do recommend that pets and children stay off damp carpets until they are completely dry (where possible) as this will help to prevent slips and falls.

Do I need to remove my furniture?

Our team will happily move any furniture required, but we would request you remove small breakable items from the room beforehand.

Can you remove wine, coffee, tea, pet stains etc?

Some stains can be permanent by nature, but the quicker we get to them the better. Also, we tend to get better results if they haven’t been worsened by other people. There are certainly some things you can do to help (here and here) but if you are unsure then just call us first and we’ll deal with it as quickly as possible.

How long will my carpets take to dry?

Most carpets dry within about two hours, however the period of time that it would take a carpet to dry depends on other factors including how soiled your carpets were and the weather. Our cleaners are very experienced and should be able to estimate the time it would take once they arrive at your property.

Can you clean rugs, upholstery, curtains and furniture?

Yes. We love restoring all manner of things back to their former glory. Nearly all furniture and upholstery will be able to benefit from one or more types of cleaning. Take a look here at our comprehensive range of cleaning and stain removal services.

Can you remove pet odours and urine?

The deodoriser in our cleaning solution will deal with most pet odours. We use professional spotters specificity designed for the removal of urine.

Why should I choose Statewide?

Simple. We are fast, friendly, effective, competitively priced, and above all we offer a 100% guarantee. On top of that we have a great reputation with over 17 years experience in Adelaide.